We have a 30-day replacement policy for damaged goods but do not offer a refund, which means you have 30 days after receiving your item to request a replacement.
To be eligible for a replacement, you’ll need the receipt or proof of purchase.
To start a replacement, you can contact us at customer.care@puracoco.com. If your replacement is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.
You can always contact us for any return question at customer.care@puracoco.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
